Delivery and Returns Information
Collection
You can select 'Collection from ASC' at checkout. Collection can be arranged once we have contacted you to notify your order is manufactured and ready for collection.
Collection is from the following address between office hours (Monday to Friday 9am to 5pm) excluding bank holidays.
Hillside Works, Leeds Road, Shipley, West Yorkshire, England BD18 1DZ
Delivery
Estimated delivery dates are shown on the 'box builder' page and the cart page. Please note these are estimates based on current manufacturing times. Most orders leave our site on a next day service, but unfortunately the courier can take more than a day to deliver.
Orders Placed for custom packaging items i.e. Box Builder
Order Day
Monday before 12 noon
Tuesday before 12 noon
Wednesday before 12 noon
Thursday before 12 noon
Friday before 12 noon
Dispatch & Delivery Estimates
Estimate dispatch 4-5 working days
Estimate dispatch 4-5 working days
Estimate dispatch 4-5 working days
Estimate dispatch 4-5 working days
Estimate dispatch 4-5 working days
* Saturday and Sunday orders will be processed as Monday before 12 noon orders
* For each bank holiday please add 24hrs to your estimated delivery above i.e. 48hrs additional lead time to cover Good Friday and Easter Monday.
Orders Placed for Stock Items
Order Day
Monday before 12 noon
Tuesday before 12 noon
Wednesday before 12 noon
Thursday before 12 noon
Friday before 12 noon
Dispatch & Delivery Estimates
Deliver Friday*
Delivery Monday*
Deliver Tuesday*
Deliver Wednesday*
Deliver Thursday*
* Excludes bank holidays and Christmas holidays see special notes for deliveries at these times.
Special Notes
For each bank holiday please add 24hrs to your estimated delivery above i.e. 48hrs additional lead time to cover Easter Good Friday and Easter Monday.
Please note that we are in the hands of our trusted couriers and therefore we cannot guarantee this service.
Returns Policy
Once you receive your order, if any of the items are either faulty or damaged please contact our returns team who will arrange for a replacement or refund. Please call 0800 0731126 or email sales@asc-cartons.co.uk
All our boxes are made to order including ‘box builder’ and ‘stock’ products. As such please make sure you have double checked sizes before completing your order.
Right to Cancel - Excluding Box Builder Items
In addition, under the Consumer Protection Distance Selling Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. We regret that this does not apply where sealed products have been unsealed and used. Boxbuilder products are bespoke products and can not be refunded due to the immediate manufacturing process.
Please ensure that the goods are returned in their original condition.
We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us unless these goods are faulty or have been delivered by us in error.
Please ensure that the goods are returned in their original condition and packaging.
Your Statutory rights are not affected by any of the store policies.